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Totally agree with Geoff and Darren here. Also working from the standpoint all relevant and any enhanced checks were carried out it does seem very off.
That said I’m working with a firm who went into administration, well working for the administrators and out of the blue the bank have cut the access to online banking for the client t account, no rhyme or reason and we still have balances to pay away. The bank know it’s client money so can’t go to the administrators. I’m just thinking change of staff and more junior people etc etc.
Ethics just say the access has to be restored! So yes but not that helpful, waiting on the round robin of administrators dealing with the bank.
Try Ethics but I think they will just say you need to send it back and must try harder.
Interesting to set what other have to say and so let us know how this pans out