SRA Transparency Rules

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SRA Transparency Rules – Is your firm compliant?

Speaker: Jo Morris

Length: 2 Hours

Published July 29, 2023 Last Updated on August 12, 2023

Who is this training for?

This online workshop is for solicitors, partners, compliance team, cashiers, credit control, finance directors, complaints partners and anyone who may deal with pricing and service.

Purpose of this training?

Press releases earlier in the year indicate that the SRA is intent on taking a ‘more robust approach’ ensuring law firm compliance with the Transparency Rules which came into force four years ago and form part of the SRA Standards and Regulations.

The SRA are in the process of reviewing the websites of 2,500 law firms who signed a declaration in August 2021 stating that they were complying with the rules.  They have already reviewed 500 of those law firms with the results indicating a ‘continued low level of full compliance’.
On top of that the SRA states that it will ‘utilise the proposed new fining powers as part of this enforcement exercise’. This may take the form of the new fixed penalty notices and then fines for the more persistent offenders. Remember – the new fining powers are up to £25,000.
So, what is on your website in relation to the Transparency Rules?
Is the information on it correct and up to date? Does it include all the information required? Do your staff know what’s on the website when dealing with clients?
Your name may be next on the SRA list for review. Act now.

This live and interactive session will cover the following:

  • Why the transparency rules were introduced
  • Which services you provide are covered by the transparency rules
  • What you need to do:
    • Publish cost information in a prominent place – total cost/average cost/hourly rate
    • Experience and qualifications of staff handling the work
    • Disbursement details
    • Any VAT?
    • Timescales and key stages
  • Complaints information
    • The firm’s complaints handling process
    • How to complain
    • Complaints to the Legal Ombudsman
  • An update on the complaints data from the Legal Ombudsman
  • Clickable logo

Practice notes and training sessions represent the Association of Legal Compliance & Accounts’ view of good practice in a particular area. They are not intended to be the only standard of good practice that firms can follow. 

Practice notes and training sessions are not legal advice, and do not necessarily provide a defence to complaints of misconduct or poor service. While we have taken care to ensure that they are accurate, up to date and useful, we will not accept any legal liability in relation to them.

Frequently Asked Questions

Why Online?

All ALCA online training is delivered live, interactive and is recorded. We bridge the gap between ‘face-to-face’ and online training by applying a blended approach. Questions can be posed to trainers throughout the workshops with quizzes/polls being used to engage with attendees. 

Workshops can be continuously replayed for 30 days after broadcast. 


  • Reduced cost
  • Can be taken anywhere on any device – no travel time or cost
  • Shorter and more efficient than face-to-face 
  • Live and interactive
  • Recorded and can be replayed at your leisure

Depending on your subscription and the length of the workshop, the pricing is as follows:


Online (1 hour)

Online (2 hours)

Online (3 hours)

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Our online workshops are delivered via Zoom. You can access the session via your computer, tablet or mobile device.

We recommend you run a system test and check your internet speed by clicking HERE.

If your firm prevents you from using Zoom, please contact us.

There is no requirement to attend live but we advise that you do where you can as this will be the best experience for you. Don’t forget, you can pose questions live to the trainer and join in with the interaction when you attend live. Also, be mindful that you have access to the recording for 30 days, after which, it will no longer be available.

Not at all. We prefer it if candidates do as it makes the training more engaging but it is not mandatory to turn your camera or microphone on during the training session.

If you don’t have a microphone, you can still pose questions using the chat facility.

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