Billing

[Sue Paddon]

I am embarking on a project to look at how we bill our clients. Can I ask what other firms do in regards to billing. Are your Fee Earners responsible for their own billing or do you have a centralised billing system in place?

[Darren Whelan]

Hi Sue,

From my experience, billing is driven by the fee earners/secretaries in the small to medium sized firms. That said, I am hearing of more and more medium firms moving towards centralised billing. In the larger firms, it tends to be a designated billing team.

What practice management system are you currently using? Is the intention to completely remove the fee-earner from the process?

I will pose this question for you on our next Social Support Team meeting on the 26th of this month to gage what others are currently doing.

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